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Wednesday November 30, 2011

Which Companies Are The Worst At Responding To E-Mails

Which companies actually respond to customer e-mail and which ones don't? You might be surprised by the answer (or not if you've already e-mailed some of these places). wink

While it might seem obvious that retailers would (or should) reply to all emails sent to them by shoppers with questions, it’s far from reality! During the holiday weekend, only 67% of emails were answered within 24 hours (compares to 73% during the baseline period of the first two weeks of November). Only four retailers responded to 100% of the emails sent to them within 24 hours (HPShopping.com; Toys ‘R’ Us; Amazon.com and Overstock.com). Five retailers responded to only 25% (or fewer!) of the emails within 24 hours.

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